Limited Warranty & Returns

Returns (30 days)

If you purchased X600H directly from XRROSS (or an authorized XRROSS online checkout) for delivery in the United States, you may return the product within 30 days of delivery for a refund of the product price, provided:

1. You request a Return Merchandise Authorization (RMA) from Support before shipping.
2. The unit is complete (original accessories and packaging when reasonably available) and in good condition.
3. You include proof of purchase.

Shipping

• Buyer-remorse / change-of-mind returns: original outbound shipping is non-refundable; you pay return freight unless we state otherwise.
• Dead-on-arrival (DOA), wrong item, or our shipping error: we cover return freight and refund or replace as applicable.

Refunds are issued to the original payment method within about 14 business days after we receive and inspect the return.

Limited Warranty (24 months)

XRROSS warrants X600H against defects in materials and workmanship for twenty-four (24) months from the date of original purchase when purchased from XRROSS or an authorized seller, used in the United States according to the user manual, and proof of purchase is provided.

During the warranty period, after remote troubleshooting, XRROSS will at its option:

• Replace first with a new or certified refurbished unit of equal or better functionality (preferred path); or
• Repair the product when a quick depot repair is clearly the better path.

How to obtain service

1. Contact Support in the Leo app (say “I need a replacement” / “I want to return”) or email social@xrross.com — do not ship without an RMA.
2. Complete diagnosis steps we request (photos, short video, Leo/app logs if applicable).
3. If approved, we typically ship a replacement and provide a prepaid label to return the defective unit.

Warranty service does not restart or extend the original warranty period. Replaced parts become property of XRROSS.

What is not covered

• Normal wear, cosmetic damage, or consumables (filters, descaler, seals worn from use)
• Damage from misuse, neglect, improper voltage, accidents, or unauthorized modification/repair
• Failure to perform reasonable care described in the manual (including descaling / cleaning when prompted)
• Commercial or continuous high-volume use beyond intended home / light hospitality guidance
• Products purchased outside the United States or from unauthorized sellers
• Data loss, business interruption, or other consequential damages to the extent disclaimed by law

Out-of-warranty

After the warranty ends, you may request a paid repair quote (if we offer depot repair at that time), or use an independent local espresso technician at your own cost. Independent shops are not XRROSS agents and do not extend XRROSS warranty.